So, I’ve finally done it. I went out and bought a Mac. I am the proud owner of a brand new Mac Mini as of Mid March 2008. I’ve had Apple computers before but not in some time. It’s refreshing to see that some things have changed with Apple. It’s also frustrating to see that some things haven’t changed at all.

The Good:
Look at the thing. It’s extremely cute and very functional. Everything, right down to the packaging the little bugger came in has the feel of a fine blend of form and function. I’ve never before tried to “save the wrapping paper” that an electronics device came in but there is the urge to do that because the degree of finishing everything has makes is seem “valuable”. I’m sure I’m not alone in this thought so don’t be surprised if you’re next present from a loved one comes wrapped in material that says “Designed by Apple in California”.
It’s sold as a BYODKM unit. (Bring Your Own Display, Keyboard and Mouse) When you plug it in, there’s no mucking about in IP settings, it just works. There’s no worrying about drivers for anything because it’s a Mac, it just knows. (this is true for about 90% of devices you can plug into it) I plugged in my camera and was amazed at the seamless integration that iPhoto displayed in accessing my camera, downloading the pictures and integrating the pictures into it’s own photo library. There isn’t a bunch of extraneous software from AOL, or trial versions of software that need to be uninstalled either. It’s just a clean little baby that does everything you need it to. On a personal note, it also deals very well with a large iTunes collection and will share them on the network so that you can access it from other devices on your network.
A decade ago, getting Apples and PC’s to talk was far more difficult too. Apple has done a great job of making Windows shares accessible from within OS X. As I said before, “It just works”.
The Bad:
It’s a Mac. Those of you who are Mac Zealots are cringing and huffing and have immediately thrown me into the category of uneducated PC lovers. Well way before Jobs was liberating the OS look and feel of your beloved computer system from Xerox, I was playing around with computers you’ve most likely have never even heard of. I’ve seen numerous processors, architectures, operating systems and hardware styles and designed a couple of my own. The perfect machine has yet to be built.
The Mac’s problems mostly stem from the radiated attitude of the people who use them. Yes, the mac is pretty. Yes, there are some really cool things about how the operating system is structured, but an AS/400 will still blow it away for number of simultaneous users in a database, a UNIX box will blow away it’s I/O throughput and there are easily 100 times more Windows software titles out there than there are for the Mac. It’s not the end-all device for all users. I’m glad you love your Mac, just don’t bad talk another operating system or computer vendor to justify buying an overpriced electronics device that only has a 2% market share. Whew! I said it. Now, if you’re still reading, we can move on.
First off, for a machine that is touted as being more stable than a Windows box, I had to actually pull the plug out of the wall no less than once a day for the first 4 days I had the machine. All I was doing was browsing the web and loading up mp3 files into itunes. No, this wasn’t because I wanted to torture the machine, it’s due to solid lockups that a force-quit or holding down the power button wouldn’t resolve. The box shipped with 10.5 and downloaded almost 4 gigs of updates when I first plugged it in. Kudos to Apple for simplifying the update process and making it “just work”. Also, I had heard there were some stability issues with 10.5. Understood, it’s Apple’s new baby and it needs a couple of months to mature. However, when I mentioned this to the tech at the Apple store where I bought the unit there was a look of utter disbelief and after a 30 minute interrogation of what could have possibly been the problem or what I did to it, he discovered that I had three windows boxes on the same network and decided that they must have somehow been the problem. (um…. how??? Surprisingly, the tech didn’t seem to care about the Linux boxes on the network at all. Something about OS X being based on Unix.)
The problems occur when you try to get anything beyond basic level tech support for the unit. I called Apple to see if there was a way I could sync my iPhone with Outlook to keep my contacts and then use the iTunes on the Mac to sync music. After 10 minutes of reading que cards and support articles, the kind person on the phone broke down and told me to go into an apple store and ask them because phone support only had access to “Apple approved support articles”. Unfortunately, the “Apple Genius” (yes, that’s what they call them at the Apple Store) offered little help and suggested that I use Entourage and switch to the Mac exclusively.
The other bothersome thing is that Apple seems to have adopted the marketing strategy that once I’ve bought an overpriced computer, I should pay them for a service contract, access to online services, and other pay as you go services. The .Mac ties throughout the operating system are down right annoying. (.Mac is a monthly service that provides web basic web presence through Apple.) No, I don’t want to pay Apple for my web presence. I want to be able to say “Thanks for the offer, now don’t bother me anymore about it. Please remove all the menu items that offer to upload content to my .Mac account.”
All in all, it’s a fabulous machine from a fabulous company. For the average person looking to buy a computer that just plain works and handles e-mail, letter writing and web browsing, it’s an ideal fit. If, on the other hand, your computer use lies more on the fringe, (robot hacking, circuit board design, CAD) a PC will still give you greater options.